• Directions to Reset your Red Clay Password

    These directions can be  completed from any device. (Chromebook, Laptop, Phone etc)

    STEP 1

    STEP 2

    • Select "Forgot Password"

    forgot password

    STEP 3

    • Enter your Red Clay email address:  first.last@redclay.k12.de.us
    • Click the 'Next' button. 

    PASSWORD RESET

    STEP 4

    There are 2 options to reset your password.

    ***DO NOT SELECT THE EMAIL OPTION***

    • Next to 'Phone,' click the 'Select' button. 

    STEP 5

    • Depending on your profile settings, you may receive multiple options to receive your code. (via SMS text or Voice Call)
    • Select the option you want to receive your code. 

    VERIFY

    STEP 6

    • After you receive your 6-digit code, enter the code and click the 'Verify' button.

    VERIFY

    STEP 7

    Enter your new password and click the 'Reset Password' button. 

    pwd

    Password requirements:
    • At least 10 characters
    • A lowercase letter
    • An uppercase letter
    • A number
    • No parts of your username
    • Does not include your first name
    • Does not include your last name
    • Password can't be the same as your last 24 passwords
    • At least 1 day(s) must have elapsed since you last changed your password

     

    If these directions do not work for you or you have a phone number associated with your profile that is no longer valid, please contact the Red Clay Help Desk at 636-HELP (4357)

    See printable instructions